Customer assist call back

If you are feeling overwhelmed or can’t seem to get ahead on your water bills, please call us on 08 7424 1560 during business hours (8.30am – 5pm) or fill out this form and we will get in touch with you either via email or phone.

The sooner you get in touch, the sooner we can help you get back on track.

Our team will work with you to provide the support you need. We can develop a payment plan that suits your own personal circumstance.

Your information is protected by our privacy policy.

Your details

Your full name *If you are the property owner, this is your first and last name as it appears on the account.

Account numberProviding the 10-digit account number helps us confirm your details and respond to you faster. If the account number includes a * symbol, please include that too.

Property address *

City *

State *

Postcode *

What is your preferred method of contact *

EmailPhone

Phone number *

Email Address *

PhoneWe'll do our best to reach you using your preferred method, but providing multiple contact options makes it easier for us to stay in touch. Your information is protected by our privacy policy.

Email We'll do our best to reach you using your preferred method, but providing multiple contact options makes it easier for us to stay in touch. Your information is protected by our privacy policy.

Support options

Submission of this form does not mean that the payment extension or arrangement request is accepted. Our customer assist team will review the request and confirm back to you.

What sort of help are you looking for? *

What date would you like to request the extension for? *For a payment extension we can give up to 30 days depending on when the bill was originally due

Based on your account balance we will work with you to set up an affordable payment plan but please let us know what you can afford to pay and when.

We have a support article to help you work out your payment plan amount.

Based on your account balance we will work with you to set up an affordable payment plan but please let us know what you can afford to pay and when.

We have a support article to help you work out your payment plan amount. The National Debt Helpine also has lot's of great resources to help you work out what you can afford.

Payment frequency *

How much would you like to pay fortnightly? *Based on your account balance we will work with you to set up an affordable payment plan but please let us know what you would like to pay.

How much would you like to pay weekly? *Let us know what you can afford.

How much would you like to pay monthly? *Let us know what you can afford.

What date would you like to make the first payment? *Please enter a date within the next two weeks.

What can you afford to pay? *This could be weekly, fortnightly or monthly.

Is there anything else you would like to tell us?

Would you like to book a time for a call back? *

YesNo

If you select no we will call you at the first available timeslot between 9:00 to 5:00 Monday to Friday.

When would you like to be contacted?

Select a Call back

We understand that financial difficulties can be stressful. Please know that submitting this form does not mean automatic approval. Our team will review your request and reach out to you to discuss the best possible supportand next steps. We are here to help you through this process

You can always contact SA Water's customer assist team at any time on 08 7424 1560.