Managing agent authorisation production

We're making it easier for managing agents to be nominated as an authorised managing agent on a property owner's account. Start here with this form.

1. Complete this form to request the nomination.

2. The property owner will receive an email with a link to review and approve your request via digital signature.

3. Once the property owner approves, you'll receive a confirmation email.

4. We’ll process the request within five business days and notify you when you’ve been added as the authorised managing agent.

Paper version

If your customer does not have an email address this form can be printed and signed.

Before you start

The information you provide in this form is subject to SA Water's privacy policy.
We aim to process the request once received from your customer within five business days.
Please note that all fields must be completed, unless marked optional.

Information you need to apply

The SA Water account number and property address you are requesting authoirsation on.
The email address of the customer you are requesting authorisation for.

Your contact details (Managing agent)

We collect your information so we can verify you and process your request as quickly as possible.

Managing agent number *

Company name *

Managing agent full name *The name of the person making this request

Managing agent email address *We'll use this email if we need to contact you about this request. For billing communication, we'll ask for an email later.

Managing agent phone number If you are a new managing agent number or have update your number, please provide your best contact number.

Property address you require authorisation for?

Property address *

City *

State *

Postcode *

Property account number *Providing the 10-digit account number helps us confirm your details and respond to you faster. If the account number includes a * symbol, please be sure to include that too.

Name of customer *

Would you like to receive these bills via email?

YesNo

For all managed properties or just this property? *

All current managed properties (including any properties managed in the future)This property

If we already have your preferred email address and mobile number for eBilling notifications, please leave this blank.

Mobile number

Email addressIf we already have your preferred email address and mobile number for eBilling notifications, please leave this blank.

Property address

City

State

Postcode

Once authorised would you like a copy of the most recent bill? *

YesNo

Send authorisation request to the property owner

Property owner's email *This is where we'll send the authorisation request for approval.

What happens next?

Once you submit this form your customer will recieve an email on the address provided asking them to complete the authorisation process.
You can see an example image of the authorisation form that they will complete here.
Once they have confirmed your authority the request will be sent through to SA Water and we will notify you of this.
Our customer care centre will then process the request within five business days and confirm you have been added as a managing agent.
We will remind the customer automatically after one week if they have not complete the request

SA Water property owner to complete

Full name *

Mobile *

I authorise the listed Managing agent from the email received to be added to my account as an authorised named person to the above mentioned property.

The Managing agent will remain listed as an authorised person until:

I notify SA Water to have them removed
the Managing agent notifies SA Water, in writing, to be removed from the property or;
when a new Managing agent is added to the property, the current one will be replaced and will no longer have access to the account).

The Managing agent will have access to my personal data that SA Water holds on my account, and they will be able to request past bills, change where the bills are sent, make a payment on my behalf, and enquire about water usage on the property.

Managing agents also have access to a range of services related to managing water bills. These include requesting a payment extension or refund, submitting a meter read and applying for a leakage allowance.

I am also aware that If I make changes with Land Services SA and are issued with a new Customer Number, the Managing agent will be removed from my SA Water account and will need to be readded.

By providing a Managing agent access to my account, I remain responsible for any outstanding payments or debts that may arise, and SA Water may contact me directly if this was to occur.

Signature *

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