You can use this form if SA Water has notified you to submit a meter reading.

This might be because you received:

  • A card in your letterbox telling you we couldn’t read your meter

  • A bill with an estimated reading

  • An email or letter about higher than usual water use

  • An email or letter letting you know we haven’t been able to read your meter for some time.

You may have also asked to submit your own readings using the Priority Services Register.

Before you start, please make sure you have:

  • Your SA Water account number

  • The meter serial number

  • A clear photo of your water meter showing meter serial number and the reading

Why we ask for a photo:

We need a photo or in person read once a year in line with the Water Retail Code. A clear photo also helps avoid estimated bills.

The information you provide in this form is subject to SA Water’s privacy policy.

Not sure if this form is for you?

Check if we have sent you a bill, email or letter asking you to submit a reading.  You can contact us if you are still not sure.


You might need to submit your own meter reading if you received a card, bill, email or letter from us, or if you are registered for Priority Services.

Please answer the questions below so we can send your meter reading to the right place.

Did you receive either

  • a bill with an estimated reading

  • a notice about high water use

  • or are you registered for Priority Services self meter reads?

If you’re not the account holder (e.g. a tenant or property manager), you can still submit a reading. Just make sure you have the account number and meter details.
You can find this on the front of the property bill or in your mySAWater account (include the * if one is present)
You can find this on the front of the property bill or in your mySAWater account (include the * if one is present)
You can find this on the front of the property bill or in your mySAWater account (include the * if one is present)
You can find this on the front of the property bill or in your mySAWater account (include the * if one is present)

This helps us match your reading to the correct property.

Meter reading details

The number on the top of your water meter. We use this to match the meter to the property address.

Meter reading

Enter only the black numbers on the meter (kilolitres). Do not include any red numbers (litres) or decimal places. For example, if your meter shows 00126 (black numbers) and 487 (red numbers), enter 00126.

Need more help? View our How to read your meter information page.


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Enter the meter reading here.
Use the date you read the meter. For example: 06/03/2026
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Make sure the photo clearly shows both the meter serial number and the reading. If the photo is blurry or hard to read, we may not be able to use it. Accepted formats: JPG, PNG, TIFF (max 5MB)
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The number on the top of your water meter. We use this to match the meter to the property address.
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Make sure the photo clearly shows both the meter serial number and the reading. If the photo is blurry or hard to read, we may not be able to use it. Accepted formats: JPG, PNG, TIFF (max 5MB)
Browse
The number on the top of your water meter. We use this to match the meter to the property address.
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Make sure the photo clearly shows both the meter serial number and the reading. If the photo is blurry or hard to read, we may not be able to use it. Accepted formats: JPG, PNG, TIFF (max 5MB)
Browse
The number on the top of your water meter. We use this to match the meter to the property address.
Browse
Make sure the photo clearly shows both the meter serial number and the reading. If the photo is blurry or hard to read, we may not be able to use it. Accepted formats: JPG, PNG, TIFF (max 5MB)
Browse
The number on the top of your water meter. We use this to match the meter to the property address.
Browse
Browse

Your Details

Please provide your contact details in case we need to follow up.

Help tip: We’ll only use this information to contact you about your meter reading. Read our Privacy Policy here.

It looks like you don’t need to submit a meter reading right now.

This form is for customers who have received a notification from SA Water (e.g. a card, estimated bill, or high water use alert).

If you have questions about your meter or bill, you can:

Submit an enquiry online.

Call us on 1300 SA WATER (1300 729 283)

We’re here to help.